Once you’ve collected your device in-store, your Urban Republic x Cinch order subscription will be activated and considered confirmed. This means there is no cancellation grace period after collection, as you’ll have verified that the device is in good working condition at the point of handover.
If you need any help after you’ve picked up your device — whether it’s about setup, features, or your subscription — our Customer Experience Team is here for you. Please reach out and we’ll be happy to assist.