For security reasons, we are only able to release the device to the person who placed the order. As the device is registered under your name, you must be present to verify your identity and complete the collection at Urban Republic store.
This policy is in place to ensure your account and device remain secure, and to prevent unauthorised access or collection on your behalf.
If you need help or have any questions, please reach out to our support team via our website’s Live Chat, and we’ll be happy to assist.