No, refunds are not available once an order has been placed. If the device is not collected within the 2-week collection period, the contract will be forfeited, and the upfront payment is non-refundable.
To avoid losing your payment, please ensure you collect your device within the required timeframe stated in your “Ready for Collection” email. Please note that the device must be collected from the same store where the order was placed with Urban Republic.
If you have any questions, reach out to our support team via our website’s Live Chat, and we’ll be happy to assist.