If Urban Republic is unable to locate your order, please start by showing them the email confirmation you received, which includes your collection details. This will help the store team verify and retrieve your order information.
If you are unable to locate the email, or if the store still cannot find your order after checking, please contact our Customer Experience Team and we will be happy to assist you further.
You can reach out to our support team via our website’s Live Chat, and we’ll be happy to assist.