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  1. Cinch Malaysia
  2. Managing Your Subscription

Managing Your Subscription

Includes managing and tailoring your subscription plans, such as updates, cancellations or renewals.

Subscription Management

  • Can I purchase the device?
  • Can I reinstate my subscription if I cancel it and change my mind later?
  • Are there any fees or penalties for terminating my subscription early?
  • Can I transfer my subscription to someone else?
  • Can I pause or suspend my subscription temporarily?
  • What are my options if I don’t renew my subscription?
See all 11 articles

Device Care, Returns, and Coverage

  • How do I return my device at the end of my subscription?
  • How long does it take to process a return?
  • How do I prepare my device for return?
  • Do I need to keep the device box and accessories?
  • What should I do if my device is lost or stolen?
  • What should I do if my product is damaged or malfunctioning?
See all 8 articles

Managing your Urban Republic x Cinch Subscription

  • Can I walk In to Urban Republic for help if I have an issue?
  • Can I upgrade or downgrade my device at the store?

Mobile Device Management

  • Why do I see managed by Cinch on my display?
  • Does Cinch have full access to my phone?
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