We understand how inconvenient it can be when your product is damaged or not functioning as expected. To ease your worries, we offer Cinch Damage Coverage to support you by covering 90% of the repair costs.
This means that even in the event of accidental damage or technical malfunctions, you will only need to pay 10% of the repair fee, providing peace of mind and cost-effective support throughout the repair process.
Cinch Damage Coverage:
- Technical Defects: Issues related to internal malfunctions and component failures.
- Cracked Displays: Damage resulting from accidental drops or impacts.
Important Notes:
- Repair Conditions: Cinch Damage Coverage is applicable only if the product is returned directly to Cinch for repairs through our authorised repair partners.
- Third-Party Repairs: Devices repaired by external parties will not be covered under Cinch Damage Coverage, and you will be required to buy out the device.
- Water Damage: If water damage is detected on your device, it will be considered a buyout. This means you’ll need to purchase the device. The buyout price is calculated dynamically at the time of assessment, based on the device’s current value. Our team will inform you of the exact amount once the device has been inspected.
How to Get Support:
1. Report the Damage:
- Notify our Customer Experience Team within 48 hours of discovering the damage or malfunction.
- Provide details about the issue, including photos or videos if possible.
- We will provide troubleshooting steps. If the issue persists, we will arrange collection of the device for inspection.
2. Arrange for Collection:
- Once we receive your report, we will arrange for your product to be collected from you for inspection.
Before Collection, Please Follow These Steps:
- Back Up Your Data (if applicable): Ensure that all your important data is backed up, as the repair process will clear your device's data. Cinch will not be liable for any data loss during the repair process.
- Perform a Factory Reset: Reset the device to factory settings to remove your personal information and ensure a secure inspection process.
3. Device Assessment:
- The product will undergo a thorough diagnostic evaluation by our authorized repair partner to determine the extent of the damage.
4. Repair Fee:
- Based on the assessment, we will confirm the cost and charge you 10% of the total repair cost.
5. Device Repair and Return:
- Upon completion of the repair, our repair partner will perform a detailed inspection to confirm the product's full functionality.
- Once the repair is confirmed, we will issue an invoice for 10% of the repair fee for your payment.
- After your payment is received, we will coordinate the product's return and arrange for express delivery to you.
If you need help or have any questions, please reach out to our Customer Experience Team via our website’s Live Chat.