We understand that losing your device or having it stolen can be stressful. Rest assured, our team is here to guide and support you every step of the way. Here’s what to do next:
1. Report the Incident Promptly
You must notify our Customer Experience Team within 48 hours of the incident. Providing timely information allows us to assist you promptly and take appropriate action.
Please provide a detailed information that includes:
- A brief description of the incident and how the device was lost or stolen
The date, time, and location of the incident
2. File a Police Report
If your device is lost or stolen, please file a police report at the relevant neighborhood police post within 24 hours of the incident. A copy of the report will be required as part of our review process.
Please note that Cinch does not provide reimbursement for lost or stolen devices. In these cases, you will be responsible for paying the retail replacement price of the device.
If there is any outstanding subscription fee for the current month, it will still be due and may be added to the final buyout calculation.
3. Await Next Steps
Once your report has been received, our team will review the details and provide you with guidance on the next steps, including any necessary payments related to the loss or theft.
We remain dedicated to providing you with the necessary assistance throughout this process. We kindly encourage you to contact us at your earliest convenience for any further support. Our team is ready to guide you every step of the way.
You may reach our support team via our website’s Live Chat, and we’ll be happy to assist.