The time needed to complete repairs depends on the complexity of the issue. In most cases, repairs are completed within 7–10 working days, depending on parts availability from our authorised repair partner.
While we do our best to complete repairs sooner (within 7 working days), some cases may take longer to ensure your device is fully restored.
Our Customer Experience team will keep you updated throughout the process and notify you as soon as your device is ready.
Have a question? Reach out to our support team via our website’s Live Chat, and we’ll be happy to assist.