Currently, you can’t upgrade or downgrade your device while your subscription is active.
However, if you would like to switch to a different device, you can choose to terminate your current subscription early and return your existing device. Please note that a MYR350 early termination fee will apply. Once the subscription is canceled and the device is returned in good condition, you can submit a new subscription request for the device you prefer, subject to approval.
Key Return Guidelines:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a MYR165 resetting fee.
- Original Packaging: If the original packaging is not included, a MYR165 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Water Damage: If water damage is detected on your device, it will be considered a buyout. This means you’ll need to purchase the device. The buyout price is calculated dynamically at the time of assessment, based on the device’s current value. Our team will inform you of the exact amount once the device has been inspected.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit