Renewing your subscription is simple! Once your subscription term ends, your plan will automatically switch to a pay-as-you-go plan at the same monthly rate, so you can keep using your device without interruptions.
However, if you prefer to extend your subscription for a longer term, follow these steps:
- Log in to your Cinch account.
2. Click on 'My Account'
3. Click on 'My Subscriptions'
4. Select the device that you wish to extend your subscriptions
5. Click on 'Extend'
6. Lastly, choose the new term you’d like to extend to and click ‘Extend’
You can also choose to:
- Purchase your device: The purchase price is dynamic and may change over time based on several factors, including your payment history and account activity. You can always view your current offer by logging in to your account.
- Return your device: If you decide to return it, you need to cancel your subscription within the last 30 days of your subscription term. Before the last date of your subscription term, you must schedule a return with us to occur within 5 working days of the last day of your term.
Key Return Guidelines (If Returning):
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a MYR165 fee.
- Original Packaging: If the original packaging is not included, a MYR165 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Water Damage: If water damage is detected on your device, it will be considered a buyout. This means you’ll need to purchase the device. The buyout price is calculated dynamically at the time of assessment, based on the device’s current value. Our team will inform you of the exact amount once the device has been inspected.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit