30 days before your subscription term nears its end, you have three flexible options to choose from:
- Extend Your Subscription: If you wish to keep using your device, you can extend your rental term or remain on a pay-as-you-go plan, giving you the flexibility to continue using your device for as long as you need.
- Purchase Your Device: You can purchase your device anytime. The current purchase price, reflecting the payments you have already made, will be displayed on your account page.
- Go to 'My Subscriptions' and select the subscription you want to purchase.
- Click 'Purchase' and a popup will show the details and you can view the purchase price summary.
- To confirm your purchase, click on the 'Purchase' button. Note that this decision is final. Your default card will also be charged.
- Return Your Device: If you decide to return your device, you need to cancel your subscription within the last 30 days of your subscription term. Before the last date of your subscription term, you must schedule a return with us to occur within 5 working days of the last day of your term.
If no action is taken before your term ends, your plan will automatically switch to a pay-as-you-go plan. But don’t worry, you can still return, purchase, or extend your rental at any time.
Key Return Guidelines:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a MYR165 fee.
- Original Packaging: If the original packaging is not included, a MYR165 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Water Damage: If water damage is detected on your device, it will be considered a buyout. This means you’ll need to purchase the device. The buyout price is calculated dynamically at the time of assessment, based on the device’s current value. Our team will inform you of the exact amount once the device has been inspected.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit