We’re sorry your order hasn’t reached you yet. Delivery delays can happen for a few reasons:
Delivery in progress – Your package may still be on the way and is expected to arrive within the delivery timeframe.
Courier delays – Sometimes carriers experience unexpected delays due to high volume, weather, or operational issues.
Address issues – The delivery address may be incomplete or inaccurate, which can slow things down.
Missed delivery attempt – If no one was available to receive the package, the courier will usually try again.
What you can do:
Open your tracking link from the dispatch email we sent you previously to check the latest status.
Look around your delivery location or ask a neighbor/reception if they accepted it.
If it still hasn’t arrived, contact our Customer Experience team via our website’s Live Chat — we’ll investigate and make sure your order reaches you.
Your satisfaction is our priority, and we’ll work with you until your order is safely in your hands.