We’re sorry your delivery was not successful. Here are some common reasons this might happen:
Recipient unavailability – Our delivery partner attempted delivery, but no one was available to receive the package.
Restricted access – The courier couldn’t access the delivery location (e.g., gated community or office building).
Incorrect address details – The delivery couldn’t be completed due to missing or inaccurate address information.
Delivery refusal – The package was declined by the recipient.
Delivery rescheduled – The recipient requested to postpone delivery.
If a delivery is unsuccessful three times, the package will be returned to our warehouse. Once received, our team will contact you to arrange a new delivery date that works for you.
If none of the above apply or you’d like further clarification, please reach out to us — we’re here to help. You can contact our support team via our website’s Live Chat, and we’ll be happy to assist with any inquiries.