What happens if I’m not available to receive my delivery?
We understand that unexpected plans or commitments — such as work schedules or travel — may affect your availability to receive your order.
If you know you’ll be unavailable, please contact our Customer Experience team to update your delivery address or postpone your delivery date.
If the order is already out for delivery, we’ll try to intercept or re-route it.
If the order has not yet been dispatched, we’ll simply update your delivery request before it ships.
Our delivery partner will attempt delivery up to three times. If the package remains undelivered, it will be returned to our warehouse. Once we receive it, our team will contact you to schedule a new delivery date.
Important Note: For changes to your delivery address, we may require proof of address (e.g., a recent utility bill or official ID) to verify the update.