If your order status shows as delivered but you haven’t received your package, please follow these steps:
🏡 Check around your delivery location: Sometimes packages are left in a safe spot (e.g., porch or lobby, etc.).
👨👩👧👦 Ask household members or neighbors: They may have accepted the package on your behalf. If you live in an apartment or building with a reception desk or concierge, check if they accepted the package on your behalf.
📦 Contact the courier: Reach out to the delivery provider with your tracking number for clarification.
💬 Reach out to Cinch: If you still haven’t received your package after these checks, contact us via our website’s Live Chat, and our team will assist you further.
Your peace of mind is important to us, and we are committed to providing a seamless and reliable experience. Do not hesitate to reach out—we are here to support you every step of the way!