Rescheduling a Missed Delivery
Our delivery partner will make up to three delivery attempts starting from the day your order goes out for delivery. Before each attempt, they’ll contact you to confirm and schedule the delivery.
If you missed the most recent attempt and couldn’t reschedule directly with the logistics partner, please contact our Customer Experience team as soon as possible. We’ll coordinate with our logistics partner on your behalf, and they’ll do their best to arrange delivery on your preferred date and confirm with you before trying again.
If your package is still undelivered after three attempts, it will be returned to our warehouse. Once we receive it, our team will reach out to schedule a new delivery date that works for you.
You can contact our support team via our website’s Live Chat. We’ll be happy to assist with any inquiries.