1. Eligibility and Verification Requirements
We have certain criteria, such as age, residency, and credit checks, to ensure subscriptions are manageable. If these requirement are not met at this time, you can reapply when your circumstances align with our policies.
2. Missing or Incomplete Information
A successful order requires complete and accurate information. If additional documents like proof of income or address are needed, we will notify you via email. If you don’t provide these within 3 business days, the order may be declined.
3. Reaching Your Device Per Customer
For customers with an active subscription, reaching your device limit could result in an order decline. You can request a review after 4 months of making on-time payments to increase your limit.
4. Payment History
Your history of payments matters. Maintaining a consistent payment history helps us trust that your subscription payments will stay on track. If you’ve missed payments in the past, showing positive improvements over time will strengthen future applications.
Can I Reapply?
You’re welcome to apply again in the future. Many customers choose to review their credit profile and try again after 2-3 months, as this often gives enough time for any changes to be reflected.
What Happens to My Pending Payment?
When you place an order that has not been approved, your first payment will not be charged.