If you notice any discrepancies or have concerns about your bill, don’t worry, we’re here to help. Please follow these steps:
Review your bill details
Log in to your Cinch account and check your billing history.
Confirm the subscription term, billing date, and/ or any applicable fees.
Gather supporting information
Note down the specific charge or issue.
Take screenshots or keep copies of relevant emails or notifications.
Contact our Customer Experience team
Contact our support team via our website’s Live Chat.
Provide your order number, details of the issue, and/ or any supporting documents.
Resolution process
- Our team will review your billing details and investigate the issue.
Refunds (if applicable) are processed within 5–10 working days after investigation, but the exact timing depends on your financial institution.
Our goal is to ensure your billing is always accurate, transparent, and hassle-free.