Yes, you can return your device within 24 hours of receiving your order as part of our cancellation grace period. During this time, you can cancel your subscription and return the product by reaching out to our Customer Experience team, provided the device is in good condition, with its original packaging and all accessories included.
If you choose to cancel after 24 hours, you can still return your device by following the early termination process. Please note that an early termination fee of MYR350 will apply, along with any additional charges after inspection if the device is returned with damage or missing accessories.
Once your return is processed and approved, your refund will be issued within 5-10 working days, depending on your financial institution.
Key Return Guidelines:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a MYR165 resetting fee.
- Original Packaging: If the original packaging is not included, a MYR165 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Water Damage: If water damage is detected on your device, it will be considered a buyout. This means you’ll need to purchase the device. The buyout price is calculated dynamically at the time of assessment, based on the device’s current value. Our team will inform you of the exact amount once the device has been inspected.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit