Keep Your Payments on Track with Cinch
At Cinch, we prioritize seamless service for our customers. To help you avoid interruptions, we’ll send you a reminder before your payment due date. However, we understand that unexpected situations can arise, and sometimes payments might not go through as planned. If this happens, here’s what you need to know:
Grace Period and Late Fees
If payment is not made within 2 days of your billing date, a $15 late payment fee will be applied.
Temporary Service Restriction
If the payment remains unpaid, access to your device may be temporarily restricted, and you may lose eligibility for future subscriptions until the outstanding balance is cleared. To prevent interruptions, ensure your payment method is up-to-date and has sufficient balance. How do I make payment?
Resuming Your Subscription
To reactivate your subscription, all outstanding payments, including any applicable late or admin fees, will need to be settled.
Our dedicated collections team will be reaching out to you shortly to discuss your overdue account. They will provide you with all the necessary details regarding the outstanding balance, payment options, and any available support to help you resolve this matter promptly. We are here to work with you and ensure a smooth resolution.
Alternatively you may contact us at collections@cinch.sg or drop our collections team a WhatsApp message at +65 8168 8604. Please note that our Collections Team is only available during office hours from 9am - 6pm daily.