We understand that you may want to deactivate or delete your account. While we do not currently offer a self-service option for account deletion, our Customer Experience team can assist you with this request.
To proceed with deactivating or deleting your account, please get in touch with our Customer Experience team who can guide you through the steps and ensure all necessary measures are taken care of. You can contact us via:
- Cinch.my and use the live chatbot available on the website for real-time support.
Important notes‼️:
- Account deletion typically takes 3-5 working days to process.
- Once your account is deleted, you will no longer have access to your subscription history or saved payment details.
- If you have an active subscription, it must be completed or terminated before your account can be deactivated or deleted.
If you are considering other options, such as updating your personal details, we are happy to provide alternative solutions. Your convenience is important to us, and we are here to help you find the best solution for your needs.